- Why do some of your prices only show 'Suggested Retail' online?
- What are your hours of operation?
- What are your shipping rates?
- Do you sell / ship product internationally and overseas?
- Can I have my order shipped to a hotel?
- What kind of shipping service do you use?
- What are your return / exchange policies?
- Do you give bulk or dealer discounts?
- Where are you located?
- Do you sell motorcycles, ATV's and snowmobiles?
- Can I order online?
- Do you stock OEM parts?
- There is a problem with my order. What should I do? Who should I contact?
- Do you sponsor individual riders?
Why do some of your prices only show 'Suggested Retail'
online and in
your catalogs?
Some manufacturers advertising policies require that we only advertise suggested retail prices.
What are your hours of operation?
Mail Order Phone hours (Central Time)
M-F 9am - 9pm
SAT 9am - 5pm
Local Retail Store hours (Central Time)
M-F 9am - 9pm
SAT 9am - 5pm
What are your shipping rates?
NEW: No handling fees on tires for ground shipping!!!!
Free Shipping offer is valid for orders over $149 for the lower 48 continental
United States only.
Free shipping offer does not include additional handling fees for oversize
items,
case quantities of oils or chemicals, or oversized packages.
Shipping and handling information:
| Merchandise Value | Standard Shipping Rates /Handling Fees |
| Up to $149.00 | $6.99 |
| $149.01 and over | FREE! |
| *Oversized item (large) | $5.00 Additional handling fee for standard shipping |
| **Oversized item (extra large) | $19.99 Additional handling fee for standard shipping |
| ***Oversized Packages | $19.99 Additional handling fee per box |
Additional handling fees will not show in cart during checkout. Additional handling fees will be applied during shipping.
| Merchandise Value | Air Shipping Rates /Handling Fees |
| Up to $100.00 | $29.98 2-3 day express air shipping |
| $100.01 and over | $22.99 2-3 day express air shipping |
| Up to $100.00 | $46.98 1-2 day express air shipping |
| $100.01 and over | $39.99 1-2 day express air shipping |
| *Oversized item (large) | $15.00 Additional handling fee for express air shipping |
| **Oversized item (extra large) | $19.99 Additional handling fee for express air shipping |
| ***Oversized Packages | $19.99 Additional handling fee per box |
Additional handling fees will not show in cart during checkout. Additional handling fees will be applied during shipping.
*Oversized items: Case quantities of chemicals, bike
stands, tires, etc.
Any item requiring additional shipping or handling charges will be
noted it its description.
**Oversized items: Loading ramps, plows, plow push tubes,
etc.
Any item requiring additional shipping or handling charges will
be noted it its description.
***Oversized Packages: A package that contains any two or
combination of the following items is considered oversized:
Boots, Bike Stands, Case quantities of chemicals, Gear bags, Handlebars, Helmets,
Pipes or Shoulder pads
Packages being sent to Alaska, Hawaii, and Puerto Rico are sent via Express 2-3 day air delivery.
International orders are shipped via the Air Postal system. 2 to 3 week delivery time. FedEx International delivery is also available, 2 to 5 day delivery time. Chemicals and oils can not be shipped internationally. Call or fax us for a quote.
COD orders must be placed by phone. COD is not yet available for online orders.
Packages shipped COD must be paid (exact amount only) for with Money Order
or Bank Certified check, sorry no personal checks or cash accepted for COD
packages. A $9.00 COD fee is added onto the package total. Personal checks
can be mailed to Bob's Cycle Supply to avoid a COD fee. Upon receipt of check
your package will be shipped.
Returns and Warranties
All returns must be received at Bob's Cycle Supply within 30 days of receipt
of package and must be shipped in a corrugated cardboard box like the one
it was shipped in. Items shipped in the manufactures packaging will be refused
by our shipping department.
Returned merchandise must be unused and suitable for resale. All special order non-stock items will be charged a 20% restocking fee. Returns will be credited to the original form of payment or as a store credit. If you have any questions call 1-888-306-2627.
Merchandise is guaranteed in accordance with the manufacturers warranty. All warranty items must be cleaned before return. Please call 1-888-306-2627 before returning a product for warranty.
Do you sell / ship product internationally and overseas?
Yes, we do!Please call, or fax us with any questions.
Phone 1-651-482-0689
Fax 1-651-482-0974
Can I have my order shipped to a hotel?
Unfortunately at this time we do not ship orders to hotel suites.What kind of shipping service do you use?
SPEEDEEUSPS
UPS
FEDEX
Packages being sent to Alaska or Hawaii are sent via air delivery, call (651) 482-0365 for an exact quote. International orders are shipped via the Air Postal system. 2 to 3 week delivery time. UPS International delivery is also available, 2 to 5 day delivery time. Call, or fax us for a quote.
What are your return / exchange policies?
Returns and Warranties:All returns must be received at Bob's Cycle Supply within 30 days of receipt of package and must be shipped in a corrugated cardboard box like the one it was shipped in. Items shipped in the manufactures packaging will be refused by our shipping department.
Returned merchandise must be unused and suitable for resale. All special order non-stock items will be charged a 20% restocking fee. Returns will be credited to the original form of payment or as a store credit. If you have any questions call 1-888-306-2627.
Merchandise is guaranteed in accordance with the manufacturers warranty. All warranty items must be cleaned before return. Please call 1-888-306-2627 before returning a product for warranty.
Do you give bulk or dealer discounts?
At Bob's Cycle Supply, we price our products at the lowest possible price,
in accordance with manufacture's pricing policies. We do offer a 10% discount
on oils and chemicals in case quantities of 12 or 24. Also, when you purchase
10 of the exact same item , the 11th is free (i.e. spark plugs).
Where are you located?
Our store is located in St. Paul Minnesota. The mailing address is:Bob's Cycle Supply
65 W. Viking Drive
St. Paul, MN 55117
Call 651-482-8181 for directions
or click here for a map
Do you sell motorcycles, ATV's and snowmobiles?
We are not an authorized dealer of motorcycles, ATV's and snowmobiles. Our inventory consists of after market parts, accessories, and apparel.Can I order online?
Yes, visit our secure online catalog.Do you stock OEM parts?
We are not an authorized dealer of OEM equipment. However, we do stock a full line of after market parts and accessories.There is a problem with my order. What should I do? Who should I contact?
If you have any questions call our returns Department:1-888-306-2627
(651) 482-0365.
Returns and Warranties:
All returns must be received at Bob's Cycle Supply within 30 days of receipt of package and must be shipped in a corrugated cardboard box like the one it was shipped in. Items shipped in the manufactures packaging will be refused by our shipping department.
Returned merchandise must be unused and suitable for resale. All special order non-stock items will be charged a 20% restocking fee. Returns will be credited to the original form of payment or as a store credit. If you have any questions call 1-888-306-2627.
Merchandise is guaranteed in accordance with the manufacturers warranty. All warranty items must be cleaned before return. Please call 1-888-306-2627 before returning a product for warranty.
Do you sponsor individual riders?
We unfortunately at this time are not reviewing individual sponsorships. Bob's makes a commitment to the riding public by offering financial support to the Blue Ribbon Coalition, AMA district 23, and various local riding groups. It is our goal to benefit the riding public as a whole, and to make the sport of motorcycling and off-road vehicle use a fun and enjoyable means of family entertainment.
